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Helping your team be effective … the role of a Duty Analyst


September 26th, 2009 Goto commentsLeave a comment I am writing about a topic that came up this week when working with my colleagues at the University of Alaska Office of IT. A common challenge all IT Service teams face delivering projects when there are huge operational demands.  Here is the approach we took to address this critical and ongoing challenge in my Business Application Services team in IT Services, BCIT.In Sept 2007, I took over as the Manager, Business Application Services at BCIT.

Originally posted here:
Helping your team be effective … the role of a Duty Analyst


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